If you have a problem with your IBM product, search the available knowledge bases
to determine whether your problem is known, has a workaround, or if
it is already resolved and documented.
Procedure
The following knowledge bases can provide information
for your product:
- IBM Documentation:
IBM provides extensive documentation in the online IBM Documentation. IBM
Documentation provides quick access to product information, and is updated regularly.
- Open
IBM Documentation.
-
In the Search field, type the name of your product.
Example: type Engineering Workflow Manager and click
Search.
-
In the search results page, select Engineering Workflow Manager
-
In the navigation pane, select a version of the product.
- IBM Support website:
IBM documents known problems and workarounds as individual
technotes on its Support website. Reports on defects that are submitted by customers are published
as Authorized Program Analysis Reports (APARs) on the Support website.
- Open the IBM
Support Portal.
-
In the Search support or find a product field, type your search terms
and press Search.
- From the search results, click a document link to open it.
Note: When you run a search from the IBM Support website, the search targets include IBM newsgroups
and forums.
- IBM Jazz®.net:
Online communities
to share problems, ideas, news, views, and solutions with developers
and other IBM Jazz product users.
- Open the IBM Jazz.net website.
- In the search field, enter your search terms and press Enter.
- From the search results, click a document link to open
it.