Troubleshooting the error in exporting the report to Microsoft Word, PDF, or HTML

If the exported report returns an empty .zip folder and you get the SSL Handshake error in the log file, consider the following solution.

To resolve the error in exporting the report to Microsoft Word, PDF, or HTML, add the following entries to the jvm.options in the IBM® WebSphere® Liberty of the Jazz® Reporting Service:
  • Djazz.connector.sslEnabledProtocols=TLSv1.2
  • Dcom.ibm.team.repository.transport.client.protocol=TLSv1.2
  • Dcom.ibm.rational.rpe.tls12only=true