Getting support

Getting support for IBM® Engineering Lifecycle Management applications is straightforward after you purchase a license or subscription.

1. To register a product or a service on the IBM Support site, you must have an IBM ID and a verified email address. If you already have an IBM ID and a verified email address, log in to IBM Support site by using your credentials. If you do not have an IBM ID, create an IBM ID from the IBM Support site by clicking Profile> Log in> Create an IBMid.
   For more information, see IBM Support Site Registration.
2. After you log in to the IBM Support site, you are redirected to the products page where you can register your products and services.
   1. Search and select your product and click Next.
   2. Fill all the required details and click Add.
      After you submit your registration, the site displays your product and either your IBM Customer Number (ICN) or your account that is listed as pending approval on the My products page. IBM contacts you to confirm your access. When the process is complete, you see your available products in the Manage support account> Product resources> My products page.
   For more information, see IBM Support Site Registration.
3. To open a support case, click Open a case on the IBM Support page. Fill all the required details in the form and click Submit case.
   Note: The fields in the form can change depending on your product or situation.
   For more information about the details to be filled, see How to Open a Case.

   The Case Details page is displayed that includes your case number, which you need for further contact with support about this issue.