Troubleshooting and support
Learn how to troubleshoot the product.
- General product troubleshooting
- There are a number of self-help information resources and tools to help you troubleshoot problems.
- Log file locations
- If you encounter errors or exceptions, you can use the log files and application logging to research the issues and find resolutions.
- Error messages for ELM
- You can find information about how to troubleshoot errors by searching the list of messages.
- Using the IBM® Support Assistant Lite to gather diagnostic information
- The IBM Support Assistant Lite utility collects information about your Jazz® Team Server environment and stores the information in a .zip archive file. You can then send the archive file to IBM Support so that they can help diagnose and fix problems.
- Troubleshooting Jazz Team Server
- You can use the administrative web interface to troubleshoot server issues.