Licensing, subscription, and overages
IBM® Engineering Lifecycle Management Extended SaaS (ELM SaaS) services and extra charges vary by size of subscription.
In ELM SaaS, licenses are served by a floating license server and Tivoli® Directory Server provides the LDAP-based user management. Available services and required extra charges vary by size of subscription.
Comparison of SaaS levels of service
|Feature||Up to 100 authorized users||More than 100 authorized users|
Choice of approved data centers
IPsec site-to-site VPN connection
|Add-on with extra cost||X|
|SaaS hosted image set-up|
|Scaling included in the base||X||X|
DOORS Next, ETM, configuration management, and global configuration management
|X - Available upon request||X - Available upon request|
|Creation and provisioning of hosted image||X||X|
|Capacity to integrate with in-house deployed tools||Add-on with extra cost||X|
|Open LDAP and dedicated directory for user authentication||X||X|
|Use of customer LDAP for user authentication||Add-on with extra cost||X|
Customer provided URLs and certificates
|Standard URLs are provided by IBM||X - Customer provided URLs and certificates are allowed|
Depending on the size of your organization and your projects, you can choose the service level that is right for you.
|Feature||Up to 100 authorized users||More than 100 authorized users|
|Infrastructure and hosted image support|
|Data storage||200 gigabytes||200 gigabytes|
|24 x 7 support (severity 1 outages)||X||X|
|24 x 5 support||X||X|
|Service-level objective availability is 99.9%||X||X|
|Monitoring services and metrics for capacity planning||X||X|
|Patch and upgrade installation||X - On IBM schedule||X - Planned with customer|
|Daily backup and recovery||X||X|
|Patch and upgrade installation on your schedule||X|
|Server Side Customizations
Examples of Server Side Customizations that can be considered include:
Note: Each request is considered individually
|Secure, single-tenant instance of dedicated cloud space on the public internet||X|
|Secure, single-tenant Virtual Private Cloud instance of dedicated cloud space, which is connected directly to your internal network with an encrypted virtual private network tunnel||X|
|Software upgrades||7 days customer notice for major upgrades||Coordinated with the customer; requires downtime over a weekend|
|New product version upgrades and fixes are part of the base service||X||X|
|Product version upgrades are released to SaaS within 45 days of the release||X||X|
|iFixes per pre-defined schedule.||X||X|
ELM SaaS is offered on a monthly subscription; you subscribe to a certain usage during the month. Users per month (UPM) are the greatest number of users who are logged on to the service during the applicable calendar month.
- During month 1, 80 users are registered and they all login. You are charged for 100 subscribed users for the first month.
- During month 2, the number of registered users increases to 150 but only 110 login. You are charged for 100 subscribed users with an overage charge for 10 users. These 10 users are charged by using overage part numbers, which carry a 25% premium.
- During month 3, the number of registered users increase to 350 but only 95 users log in. You are charged for 100 subscribed users.
You can start with only 10 users a month for a commitment of 12 to 60 months for the ELM SaaS offerings identified in Table 1.
You can't reduce the number of subscribed users during the term of your contract, such as starting with 205 users and then reducing the number of users to 150. You can cancel your subscription at the end of the contract term, and enter into a new subscription, with a lower number of users. For details, see: IBM Cloud Services Agreement for termination policy guidelines. For general Cloud services terms, see: Cloud Services terms.
Authorized users are shown as floating licenses
IBM provisions SaaS to provide floating flexibility, at authorized user pricing. IBM provisions the environment so that you can simply add as many users to the system as you want, while you are charged only for those unique users who log in during a given month. If IBM deployed only authorized user licenses, you’d have the burden of reallocating licenses to specific users, and other users would receive out-of-license messages whenever you reached the authorized user limit. Provisioning with authorized user licenses also increases operational costs because IBM must issue a new license key every time you want to increase or decrease usage because of a planned or unplanned overage.
Concurrent user subscriptions
- Give insight to executives and managers through dashboards and cross project views.
- Broaden your organizational reach, with no worry about infrequent or light users.
- Retain legacy accounts without impacting your subscription totals.
- You must choose one metric per environment to measure usage by: either Authorized (Unique) User or Concurrent.
- If you already have a subscription to ELM SaaS or ELM Base SaaS offerings, you cannot add concurrent user subscriptions to your existing authorized user subscriptions.
- If you already have an authorized user subscription, but you prefer a concurrent user metric, you either must wait until your existing subscription terminates, or work with your seller to see whether you are eligible to replace your current authorized user subscription with a new concurrent user subscription.
- If you subscribe to a concurrent subscription, we can limit the number of licenses that are
deployed to only what is subscribed to avoid a pay per use or overage subscription. In this model,
you would receive an
out of licenseerror message when the peak concurrent user capacity is reached. Work with your seller if you want to limit users in this way.
- IBM provides all infrastructure-related support, which includes patches, fixes, and upgrades.
- You pay for subscription services on a monthly per concurrent user basis. There is a minimum of five concurrent users.
- Peak concurrent usage is calculated as the highest number of authenticated users with simultaneous usage within 1-hour intervals over the monthly measurement period.
- SaaS offerings that provide concurrent user licenses include those identified in Table 1.
The concurrent user subscription model is similar to a floating license model.
ELM SaaS subscription is simplified to provide only one user role, Practitioner, equivalent to the ELM Practitioner role in the on-premises version, which allows you to write requirements, create plans, and create and manage work items and test cases. Hence, there are no equivalent SaaS user subscriptions to the on-premises Contributor, Stakeholder, or Workgroups for ELM Base SaaS, including EWM on Cloud, DOORS Next on Cloud, and ETM on Cloud.
|Cloud offering||Equivalent on-premises license|
|ELM Base SaaS||ELM Base SaaS Practitioner|
|DOORS Next on Cloud||DOORS Next Analyst|
|EWM on Cloud||EWM Developer|
|ETM on Cloud||ETM Professional|
|IBM Track and Plan on Cloud||ELM Base SaaS, DOORS Next, EWM, and ETM Contributor|
For more information about client licenses, see Client access license management overview.
Pay Per Use/Overage
When you subscribe to this Cloud Service, you select a user subscription level, and you can flex up and down in users from this level. When you flex above your subscription level, you pay for active user use, above the subscription level as overage. This price is typically 25% more than the subscription price. You can avoid paying overage by subscribing to the same number of unique users that have access to the Cloud Service.