Troubleshooting

DOORS® Next provides information on troubleshooting different issues and log messages.

For details about the log messages, see the Error messages documentation. Read the General troubleshooting and support section to understand the general process for problem determination, troubleshooting, and how to get support from IBM Software Support.

Note: The capabilities that the DOORS Next application provides in the IBM® Engineering Lifecycle Management are licensed as IBM Engineering Requirements Management DOORS Next.

In some cases, you or an administrator can use the application log files to diagnose problems. If you cannot resolve a problem without help from IBM Software Support, the support representative can use the application log files to find more information about the problem.

If you file a defect or another type of work item about the DOORS Next application and want your request addressed quickly, you must provide certain information. For details about what information to provide, see Guidelines for filing defects and other work items.