Getting started

Getting started with IBM Cloud applications is straightforward, once you purchase a subscription from your sales contact.

About this task

After you purchase a subscription to the IBM Cloud application, you receive a confirmation email, with instructions on how to connect to your application on IBM Cloud.


  1. In a browser, type the secure URL that you receive when you subscribe to your IBM Cloud application such as this:
    Important: If you need to bookmark the PWM site, ensure that your bookmark is only for the base URL. If your site is called then your bookmark should only contain You may need to edit your bookmark to ensure this is the case.
  2. Sign in with the username and password that you were supplied in your subscription email, and, once logged on, you can create teams and project areas, and begin managing your projects from one secure site. For information about your cloud product, see: Product Information.

    Forgotten password

    You have five attempts to enter your password before the system locks you out. If you have forgotten your password, click Forgotten Password. Type your username and click Search; type your email address, and click Check Answers. You receive a code in your email, and type this code in the Code field. In the New password field, type a new password.

    Important: Do not save passwords for PWM through browsers or browser extensions for this can cause issues. If you run into problems with PWM returning you to the login screen when it should not, you may want to delete any saved passwords and type manually.
  3. You can also manage your user account from this page:
    From this page you can :
    1. Change Password: Click Change Password and type a password in the New Password field, and retype the password in the Confirm Password field.
      • are case sensitive.
      • must be at least 8 characters long
      • must contain 1 lower-case letter
      • must contain 1 upper-case letter
      If your password does not meet the requirements, you are immediately informed in a dialogue box:

      Change password

      Password warning

    2. Update Profile: Click Update Profile to update your contact information.

      Update profile

    3. My account: Click My Account to view the details of your account, including your username, email address, network address, network host:

      My account information

  4. These user administration tasks can be done only by a user with JazzAdmin privileges:
    1. User Administration:: View information about all the registered users on this page:

      User administration

    2. User Registration: This page allows you to add a new user, and add this new user to a user group or several user groups:

      user registration

      The new user receives a confirmation email with a link to create a password.

    3. Administration: View user activity, and page health and other advanced administration information.


What to do next

Now you can begin working in your application. For a detailed overview of each of the products, see: