Licensing, subscription, and overages

IBM® Engineering Lifecycle Management Extended SaaS (ELM SaaS) offers two tiers of service: Professional and Enterprise.

In ELM SaaS licenses are served by a floating license server and Tivoli® Directory Server provides the LDAP based user management. You can choose Professional or Enterprise levels of service depending on your needs:

Comparison of SaaS levels of service

Table 1. Comparison of SaaS levels of service
Feature Professional Enterprise
SaaS offerings
  • IBM Engineering Lifecycle Management (ELM)
  • IBM Engineering Requirements Management DOORS® Next (DOORS Next)
  • IBM Engineering Workflow Management (EWM)
  • IBM Engineering Test Management (ETM)
  • IBM Engineering Lifecycle Optimization - Engineering Insights (ENI)
  • Track and Plan on Cloud
X X
  • ELM SaaS, which includes
    • ELM
    • ENI
    • IBM Engineering Systems Design Rhapsody® - Model Manager (RMM)
  X

Security compliance

Choice of approved data centers

X X

IPSEC site-to-site VPN connection

Add-on with extra cost X
SaaS hosted image set-up
Non-English version By request By request
Scaling included in the base X X

DOORS Next, ETM, configuration management and global configuration management

Add-on with extra cost X
Creation and provisioning of hosted image X X
Capacity to integrate with in-house deployed tools Using a virtual private network add-on, or by opening the firewall. X
Setup services
Open LDAP and dedicated directory for user authentication X X
Use of customer LDAP for user authentication   X

Customer provided URLs and certificates

  X

Professional and Enterprise service levels

Depending on the size of your organization and your projects, you can choose the service level that is right for you:

Note: IBM deploys the Enterprise or Professional versions of ELM SaaS in a virtual private cloud (VPC) to data centers in the US, UK, Germany, and Australia. IBM will consider these deployment for you based on your specific requirements.
Table 2. Comparing ELM SaaS service offerings
Feature Professional Enterprise
Infrastructure & hosted image support
Data storage 100 gigabytes 200 gigabytes
24 x 7 support (severity 1 outages) X X
24 x 5 support X X
Service-level objective availability is 99.9% X X
Monitoring services and metrics for capacity planning X X
Patch and upgrade installation X X
Daily backup and recovery X X
Patch and upgrade installation on your schedule   X
Server Side Customizations
Examples of Server Side Customizations that can be considered include:
  • LTPA (lightweight third party authentication) time-out changes
  • Custom Report Templates that need to be installed on the server.
  • Custom Widgets

Note: Each request is considered individually

  X
Secure, single-tenant instance of dedicated cloud space on the public internet X  
Secure, single-tenant Virtual Private Cloud instance of dedicated cloud space, connected directly to your internal network with an encrypted virtual private network tunnel   X
Software upgrades
Software upgrades 7 days customer notice for major upgrades Coordinated with the customer; requires downtime over a weekend
New product version upgrades and fixes are part of the base service X X
Product version upgrades are released to SaaS within 45 days of the release X X
iFixes per pre-defined schedule. X X
Client Management
Client Engagement X X

Subscriptions

ELM SaaS is offered on a monthly subscription; you subscribe to a certain usage during the month. Users per month (UPM) is the greatest number of users who are logged on to the service during the applicable calendar month.

Example:

You subscribe to 100-users-per-month for 12 months.
  • During month 1, 80 users are registered and they all log in. You are charged for 100 subscribed users for the first month.
  • During month 2, the number of registered users increases to 150 but only 110 log in. You are charged for 100 subscribed users with an overage charge for 10 users. These 10 users are charged using overage part numbers which carry a 25% premium.
  • During month 3, the number of registered users increase tso 350 but only 95 users log in. You are charged for 100 subscribed users.

You can start with only five users a month for a commitment from 1 to 60 months for IBM Engineering Requirements Management DOORS Next (DOORS Next) on Cloud, IBM Engineering Workflow Management (EWM) on Cloud, Quality Manager on Cloud, and Collaborative Lifecycle Management on Cloud. ELM SaaS has an entry point of 200 users a month for a commitment from 1 to 60 months, because IoT CE on Cloud provides additional capabilities that require a larger subscription commitment to maintain. IBM does not offer concurrent licenses for ELM Base SaaS.

You can't reduce the number of subscribed users during the term of your contract, such as starting with 205 users and then reducing the number of users to 150. You can cancel your subscription at the end of the contract term, and enter into a new subscription, with a lower number of users. For details, see: IBM Cloud Services Agreement for termination policy guidelines. For general Cloud services terms, see: Cloud Services terms.

Authorized users are shown as floating licenses

IBM provisions SaaS to provide floating flexibility, at authorized user pricing. IBM provisions the environment so that you can simply add as many users to the system as you want, while you are charged only for those unique users who login during a given month. If IBM deployed only authorized user licenses, you’d have the burden of re-allocating licenses to specific users, and other users would receive out-of-license messages whenever you reached the authorized user limit. Provisioning with authorized user licenses also increases operational costs, because IBM has to issue a new license key every time you want to increase or decrease usage, because of a planned or unplanned overage.

Concurrent user subscriptions

IBM SaaS offerings offer a concurrent user subscription metrics. Concurrent users are the person(s) who are accessing the cloud service at any particular point in time. With concurrent user metric, subscriptions can be more cost effective than unique user metrics. You subscribe to the average number of users accessing the environment at the same time in a month, instead of subscribing for every unique user that might need access in a given month, regardless of frequency. Concurrent user subscriptions allow you to provide cost-effective access to:
  • give insight to executives and managers through dashboards and cross project views
  • broaden your organizational reach, with no worry about infrequent or light users
  • retain legacy accounts without impacting your subscription totals
A concurrent user is a person who is accessing the cloud service at any particular point in time: regardless of whether the person is simultaneously accessing the cloud service multiple times, the person counts only as a single concurrent user. You must obtain entitlements for the maximum number of concurrent users simultaneously accessing the cloud service in any manner directly or indirectly by any means per month, or as specified in your Client's Transaction Document.
  • You must choose one metric per environment to measure usage by: either Authorized (Unique) User or Concurrent.
  • If you already have a subscription to ELM SaaS or ELM Base SaaS offerings, you cannot add concurrent user subscriptions to your existing authorized user subscriptions.
  • If you already have an authorized user subscription, but you prefer a concurrent user metric, you either have to wait until your existing subscription terminates, or work with your seller to see if you are eligible to replace your current authorized user subscription with a new concurrent user subscription.
  • If you subscribes to a concurrent subscription, we can limit the number of licenses deployed to only what is subscribed to avoid a pay per use or overage subscription. In this model, you would receive an out of license error message when the peak concurrent user capacity is reached. Work with your seller if you desire to limit users in this way.
  • IBM provides all infrastructure-related support, which includes patches, fixes, and upgrades.
  • You pay for subscription services on a monthly per concurrent user basis. There is a minimum of 5 concurrent users, except for IoT Continuous Engineering on Cloud, which has a minimum of 50 concurrent users.
  • Peak concurrent usage is calculated as the highest number of authenticated users with simultaneous usage within 1 hour intervals over the monthly measurement period.
  • SaaS offerings that provide concurrent user licenses include:
    • ELM SaaS
    • ELM SaaS for US Federal
    • ELM Base SaaS
    • ELM Base SaaS for US Federal
    • DOORS Next on Cloud
    • DOORS Next on Cloud for US Federal
    • EWM on Cloud
    • EWM on Cloud for US Federal
    • ETM on Cloud
    • ETMr on Cloud for US Federal
    • IBM Track and Plan on Cloud
    • IBM Track and Plan on Cloud for US Federal
    • ENI on Cloud
    • ENI for US Federal on Cloud
    • RMM on Cloud
    • RMM for US Federal on Cloud

The concurrent user subscription model is similar to a floating license model.

User role

ELM SaaS subscription is simplified to provide only one user role, Practitioner, equivalent to the ELM Practitioner role in the on-premises version, which allows you to write requirements, create plans, and create and manage work items and test cases. Hence, there are no equivalent SaaS user subscriptions to the on-premises Contributor, Stakeholder, or Workgroups for ELM Base SaaS, including EWM on Cloud, DOORS Next on Cloud, and ETM on Cloud.

Table 3. User role
Cloud offering Equivalent on-premise license
ELM Base SaaS ELM Base SaaS Practitioner
DOORS Next on Cloud DOORS Next Analyst
EWM on Cloud EWM Developer
ETM on Cloud ETM Professional
IBM Track and Plan on Cloud ELM Base SaaS, DOORS Next, EWM, and ETM Contributor

For more information about client licenses, see: Client access license management overview.

Pay Per Use/Overage

When you subscribe to this Cloud Service, you select a user subscription level, and you can flex up and down in users from this level. When you flex above your subscription level, you pay for active user use, above the subscription level as overage. This price is typically 25% more than the subscription price. You can subscribe to as few as 5 users. For example, if you subscribe to 5 users at $164 per user, and your monthly unique usage is 7 users, your price for the first 5 users is $164 and for the second 2 users is $205. You can avoid paying overage by subscribing to the same number of unique users that will have access to the Cloud Service.