Licensing, subscription, and overages for IoT CE on cloud

IBM® Internet of Things Continuous Engineering on Cloud offers two tiers of service: Professional and Enterprise.

In IBM IoT CE on Cloud licenses are served by a floating license server and Tivoli® Directory Server provides the LDAP based user management. You can choose Professional or Enterprise levels of service depending on your needs:

Comparison of SaaS levels of service

Table 1. Comparison of SaaS levels of service
Feature Professional Enterprise
SaaS offerings
  • Collaborative Lifecycle Management Services
  • Rational® DOORS® Next Generation
  • Rational Team Concert®
  • Rational Quality Manager
  • Rational Engineering Lifecycle Manager
  • Track and Plan on Cloud
X X
  • IBM IoT Continuous Engineering on Cloud, which includes
    • Collaborative Lifecycle Management Services
    • Rational Engineering Lifecycle Manager
    • Rational Rhapsody® Design Manager
  X

Security compliance

Choice of approved data centers

X X

IPSEC site-to-site VPN connection

Add-on with extra cost X
SaaS hosted image set-up
Non-English version By request By request
Scaling included in the base X X

Rational DOORS Next Generation, Rational Quality Manager, configuration management and global configuration management

Add-on with extra cost X
Creation and provisioning of hosted image X X
Capacity to integrate with in-house deployed tools Using a virtual private network add-on, or by opening the firewall. X
Setup services
Open LDAP and dedicated directory for user authentication X X
Use of customer LDAP for user authentication   X

Customer provided URLs and certificates

  X

Professional and Enterprise service levels

Depending on the size of your organization and your projects, you can choose the service level that is right for you:

Note: IBM deploys the Enterprise or Professional versions of CLM on Cloud in a virtual private cloud (VPC) to data centers in the US, UK, Germany, and Australia. IBM will consider these deployment for you based on your specific requirements.
Table 2. Comparing CLM on Cloud service offerings
Feature Professional Enterprise
Infrastructure & hosted image support
Data storage 25 gigabytes 200 gigabytes
24 x 7 support (severity 1 outages) X X
24 x 5 support X X
Service-level objective availability is 99.9% X X
Monitoring services and metrics for capacity planning X X
Patch and upgrade installation X X
Daily backup and recovery X X
Patch and upgrade installation on your schedule   X
Server Side Customizations
Examples of Server Side Customizations that can be considered include:
  • LTPA (lightweight third party authentication) time-out changes
  • Custom Report Templates that need to be installed on the server.
  • Custom Widgets

Note: Each request is considered individually

  X
Secure, single-tenant instance of dedicated cloud space on the public internet X  
Secure, single-tenant Virtual Private Cloud instance of dedicated cloud space, connected directly to your internal network with an encrypted virtual private network tunnel   X
Software upgrades
Software upgrades 7 days customer notice for major upgrades Coordinated with the customer; requires downtime over a weekend
New product version upgrades and fixes are part of the base service X X
Product version upgrades are released to SaaS within 45 days of the release X X
iFixes per pre-defined schedule. X X
Client Management
Client Engagement X X

Subscriptions

IBM IoT CE on Cloud is offered on a monthly subscription; you subscribe to a certain usage during the month. Users per month (UPM) is the greatest number of users who are logged on to the service during the applicable calendar month.

Example:

You subscribe to 100-users-per-month for 12 months.
  • During month 1, 80 users are registered and they all log in. You are charged for 100 subscribed users for the first month.
  • During month 2, the number of registered users increases to 150 but only 110 log in. You are charged for 100 subscribed users with an overage charge for 10 users. These 10 users are charged using overage part numbers which carry a 25% premium.
  • During month 3, the number of registered users increase tso 350 but only 95 users log in. You are charged for 100 subscribed users.

You can start with only five users a month for a commitment from 1 to 60 months for DOORS Next Generation on Cloud, Team Concert on Cloud, Quality Manager on Cloud, and Collaborative Lifecycle Management on Cloud. IBM IoT CE on Cloud has an entry point of 200 users a month for a commitment from 1 to 60 months, because IoT CE on Cloud provides additional capabilities that require a larger subscription commitment to maintain. IBM does not offer concurrent licenses for CLM on Cloud.

You can't reduce the number of subscribed users during the term of your contract, such as starting with 205 users and then reducing the number of users to 150. You can cancel your subscription at the end of the contract term, and enter into a new subscription, with a lower number of users. For details, see: IBM Cloud Services Agreement for termination policy guidelines

Authorized users are shown as floating licenses

IBM provisions SaaS to provide floating flexibility, at authorized user pricing. IBM provisions the environment so that you can simply add as many users to the system as you want, while you are charged only for those unique users who login during a given month. If IBM deployed only authorized user licenses, you’d have the burden of re-allocating licenses to specific users, and other users would receive out-of-license messages whenever you reached the authorized user limit. Provisioning with authorized user licenses also increases operational costs, because IBM has to issue a new license key every time you want to increase or decrease usage, because of a planned or unplanned overage.

Concurrent user subscriptions

IBM SaaS offerings offer a concurrent user subscription metrics. Concurrent users are the person(s) who are accessing the cloud service at any particular point in time. With concurrent user metric, subscriptions can be more cost effective than unique user metrics. You subscribe to the average number of users accessing the environment at the same time in a month, instead of subscribing for every unique user that might need access in a given month, regardless of frequency. Concurrent user subscriptions allow you to provide cost-effective access to:
  • give insight to executives and managers through dashboards and cross project views
  • broaden your organizational reach, with no worry about infrequent or light users
  • retain legacy accounts without impacting your subscription totals
A concurrent user is a person who is accessing the cloud service at any particular point in time: regardless of whether the person is simultaneously accessing the cloud service multiple times, the person counts only as a single concurrent user. You must obtain entitlements for the maximum number of concurrent users simultaneously accessing the cloud service in any manner directly or indirectly by any means per month, or as specified in your Client's Transaction Document.
  • You must choose one metric per environment to measure usage by: either Authorized (Unique) User or Concurrent.
  • If you already have a subscription to IBM IOT CE & CLM on Cloud offerings, you cannot add concurrent user subscriptions to your existing authorized user subscriptions.
  • If you already have an authorized user subscription, but you prefer a concurrent user metric, you either have to wait until your existing subscription terminates, or work with your seller to see if you are eligible to replace your current authorized user subscription with a new concurrent user subscription.
  • If you subscribes to a concurrent subscription, we can limit the number of licenses deployed to only what is subscribed to avoid a pay per use or overage subscription. In this model, you would receive an out of license error message when the peak concurrent user capacity is reached. Work with your seller if you desire to limit users in this way.
  • IBM provides all infrastructure-related support, which includes patches, fixes, and upgrades.
  • You pay for subscription services on a monthly per concurrent user basis. There is a minimum of 5 concurrent users, except for IoT Continuous Engineering on Cloud, which has a minimum of 50 concurrent users.
  • Peak concurrent usage is calculated as the highest number of authenticated users with simultaneous usage within 1 hour intervals over the monthly measurement period.
  • SaaS offerings that provide concurrent user licenses include:
    • IBM IoT Continuous Engineering on Cloud
    • IBM IoT Continuous Engineering on Cloud for US Federal
    • IBM Collaborative Lifecycle Management on Cloud
    • IBM Collaborative Lifecycle Management on Cloud for US Federal
    • IBM DOORS® Next Generation on Cloud
    • IBM DOORS® Next Generation on Cloud for US Federal
    • IBM Team Concert™ on Cloud
    • IBM Team Concert™ on Cloud for US Federal
    • IBM Quality Manager on Cloud
    • IBM Quality Manager on Cloud for US Federal
    • IBM Track and Plan on Cloud
    • IBM Track and Plan on Cloud for US Federal
    • IBM Engineering Lifecycle Manager on Cloud
    • IBM Engineering Lifecycle Manager for US Federal on Cloud
    • IBM Rhapsody Design Manager on Cloud
    • IBM Rhapsody Design Manager for US Federal on Cloud

The concurrent user subscription model is similar to a floating license model.

User role

IBM IoT CE on Cloud subscription is simplified to provide only one user role, Practitioner, equivalent to the CLM Practitioner role in the on-premises version, which allows you to write requirements, create plans, and create and manage work items and test cases. Hence, there are no equivalent SaaS user subscriptions to the on-premises Contributor, Stakeholder, or Workgroups for CLM on Cloud, including Team Concert on Cloud, DOORS Next Generation on Cloud, and Quality Manager on Cloud.

Table 3. User role
Cloud offering Equivalent on-premise license
IBM CLM on Cloud Collaborative Lifecycle Management Services Practitioner
IBM DOORS Next Generation on Cloud Rational DOORS Next Generation Analyst
IBM Team Concert on Cloud Rational Team Concert Developer
IBM Rational Quality Manager on Cloud Rational Quality Manager Professional
IBM Track and Plan on Cloud Collaborative Lifecycle Management Services, Rational DOORS Next Generation, Rational Team Concert, and Rational Quality Manager Contributor

For more information about client licenses, see: Client access license management overview.

Pay Per Use/Overage

When you subscribe to this Cloud Service, you select a user subscription level, and you can flex up and down in users from this level. When you flex above your subscription level, you pay for active user use, above the subscription level as overage. This price is typically 25% more than the subscription price. You can subscribe to as few as 5 users. For example, if you subscribe to 5 users at $164 per user, and your monthly unique usage is 7 users, your price for the first 5 users is $164 and for the second 2 users is $205. You can avoid paying overage by subscribing to the same number of unique users that will have access to the Cloud Service.


video icon Watch videos

CLM playlist
Jazz.net channel
User Education channel

learn icon Learn more

CLM learning circle
Agile learning circle
Learning circles

ask icon Ask questions

Jazz.net forum
developerWorks forums

support icon Get support

Support Portal
Deployment wiki
Support blog