MAP6540 Keyboard/display problem

1. Do you have a problem with the keyboard or pointing device?
   • Yes, go to MAP6540 Section-2.
   • No, go to the next step.
2. Use Table 1 to determine the problem and action.

   Table 1. Display monitor problems and suggested actions

   What you see...	Suggested Action	Reference
   Screen is blank	Check the Power and signal cables are connected.	Go to MAP6540 Section-3
   The image is too light or too dark.	Adjust the Brightness and Contrast.	Go to MAP6540 Section-4
   Horizontal bars appear to flicker, jitter, or shimmer on the image.	Adjust the Phase function.	Go to MAP6540 Section-4
   Vertical bars appear to flicker, jitter, or shimmer on the image.	Adjust the Frequency function and then adjust the Phase function.	Go to MAP6540 Section-4
   Image is not centered on the screen.	Adjust the horizontal and vertical position.	Go to MAP6540 Section-4

1. Is the management console unresponsive to keyboard or pointing device input? For example, characters do not appear when typed or the cursor does not move.
   • Yes, go to the next step.
   • No, there does not seem to be a keyboard/pointing device problem. If the problem is intermittent, then order and replace the keyboard/pointing device and go to step 6. Otherwise, return to the procedure that sent you here.
2. At the rear of the management console, verify that the USB cable from the keyboard/pointing device is securely connected to the HMC that you are using, and the the VGA display connector is connected to the same HMC. The keyboard/pointing device plugs into a USB port on the HMC at the rear of the rack. The top USB port is for management console 1 and the bottom USB port is for management console 2. Did you resolve the problem?
   • Yes, this is the end of the procedure.
   • No, go to the next step.
3. Test if the keyboard/pointing device works on the other HMC. At the rear of the rack, move the VGA display connector and the keyboard USB connector to the other HMC. Does the keyboard/pointing device work?
   • Yes, replace the connectors back to the HMC. If they are still failing replace the HMC.
   • No, go to the next step.
4. Do you have a spare keyboard or mouse available to verify that the system unit is not at fault? Any PC keyboard or mouse with a USB connector will work.
   • Yes, go to the next step.
   • No, order and replace the keyboard/pointing device and go to step 6.
5. Depending on whether you have a keyboard or pointing device problem, plug in the temporary keyboard or mouse to any USB port on the front or rear of the HMC, removing any other USB connections.. The top USB port is for management console 1 and the bottom USB port is for management console 2. Is the HMC now responsive to keyboard or pointing device input?
   • Yes, order and replace the keyboard/pointing device. This is the end of the procedure.
   • No, go to step 7.
6. Is the management console now responsive to keyboard or pointing device input?
   • Yes, this is the end of the procedure.
   • No, go to step 7.
7. You are here because you have replaced the keyboard assembly but still have problems. Go to MAP6800 Management console problem determination. Possible FRUs are:
   • Cable - keyboard/pointing device connectors to rear of management console.
   • The management console.
   • Management console software problem.

The display monitor has no power or is blank

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Perform the following steps until the problem is resolved.

1. Ensure HMC you are trying to use is powered on by looking at the green LED indicator light at the front of the HMC.
2. At the rear of the rack, ensure that the PDU that supplies power to the display is on, and the connector is firmly connected. The display monitor power cable goes to R1-E24-J1 located at the rear right side of the rack towards the bottom. Check that the PDU is on by looking at the power indicator light.
3. At the front of the rack pull out the display/keyboard console, and ensure that the is firmly connected. The DC Power connector is in the center of the rear of the keyboard/display console
4. Ensure that the DC Power supply, in the cable management arm is firmly connected to the other end of the AC cord coming from the PDU. Pulling out the keyboard/monitor console to the full extent, exposes the cable management arm. The DC Power Supply is packaged in the cable management arm.
5. Ensure the VGA connector is firmly connected at the rear of the display/keyboard console. In normal conditions removing the VGA connector briefly displays a Warning Message for a few seconds screen PC entering power saving mode. This can be used to indicate the display/keyboard console has power, but the problem is the signal through the VGA connector.
6. Ensure the other end of the VGA cable connector is firmly connected to the VGA port at the rear of the HMC you are trying to use.
7. Try connecting the keyboard monitor to the other HMC.
   1. At the Rear of the rack disconnect the VGA cable from one HMC and connect it to the other HMC VGA port.
   2. At the Rear of the rack disconnect the Keyboard USB cable at port 3 from one HMC and connect it to the other HMC USB port 3.
8. If the problem still exists, replace the power cords.
9. If the problem still exists, replace the display/keyboard console.

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