Configuring an Assist On-Site connection

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Configure an Assist On-Site (AOS) connection that enables IBM® support to remotely access the management console and storage system.

Note: You must open your firewalls to allow the Assist On-Site connection.

You can use either the DS8000® Storage Management GUI or DS CLI to configure an Assist On-Site connection.

DS8000 Storage Management GUI
To configure an Assist On-Site from the DS8000 Storage Management GUI, complete the following steps:
  1. Click Support, and then click Assist On-Site to open the Assist On-Site tab.
  2. For the initial configuration, click Configure Assist On-Site to open the Configure Assist On-Site window. After the initial configuration, click Show full configuration to display fields for advanced configuration.
  3. Complete the following information:
    Company name
    The name of your organization.
    Company ID
    The IBM ID assigned to your organization.
    AOS groups
    Select the AOS support groups for your organization.
    Connection type
    Select a connection:
    Direct connection to the internet
    Use an existing internet connection.
    Configure HTTP proxy
    Use an HTTP proxy server to connect to the internet. When you select this option, the IP address, User name, and Password fields display in the DS8000 Storage Management GUI. You must complete the IP address information.
  4. Click Configure to save the configuration and close the Configure Assist On-Site window.
  5. Use the Service options to start, stop, or restart an Assist On-Site connection.
DS CLI
To configure an Assist On-Site connection from the DS CLI, use the chaccess command.
For example, to enable an Assist On-Site connection on HMC 1, use the following command:
chaccess -aos enable -hmc 1