Gathering Tools Customizer diagnostic information

Before you report a problem with Tools Customizer to IBM® Software Support, you need to gather the appropriate diagnostic information.

Procedure

Provide the following information for all Tools Customizer problems:
  • A clear description of the problem and the steps that are required to re-create the problem
  • Relevant screen captures
  • All messages that were issued as a result of the problem
  • Product release number and the number of the last program temporary fix (PTF) that was installed
  • The version of Db2 that you are using and the type and version of the operating system that you are using
  • The Tools Customizer trace data set
  • The Tools Customizer data store data set and the high_level_qualifier.SCCQTENU data set