Adding tickets for beta programs

Edit online

After you register for a beta program, and start testing the participant AI assets, you can add your tickets and submit them for the program owners to view.

Procedure

  1. Expand the menu options and click AI programs and select Beta programs.
  2. Click the view icon next to a beta program.
  3. Click Tickets, select Add ticket, and provide a Title for your ticket.
  4. Select the type of ticket. The available options are
    • Bug
    • Feature
    • Enhancement
  5. Select the assets for which you want to create the ticket, and provide the Summary and Description about the ticket.
  6. Provide attachments by clicking Browse.
  7. Click Create.
    Your ticket details are saved.

What to do next

  • Add any number of tickets based on your requirement.
  • When you create a ticket, the status of the ticket is set to Open.
  • Click the change status icon next to a ticket to change the status of the ticket. Only the API partner who created the program, an administrator, or an API provider can change the ticket status. The available statuses are Fixed, Accepted, and Closed.
  • Click the edit icon next to a ticket in the Tickets page to edit the ticket details.
  • Based on the nature of your ticket, an administrator, a provider, or the API partner who created the program can modify the ticket type. For example, if you have selected Bug as your ticket type but the ticket suggests an enhancement, then the program owner can modify the ticket type as Enhancement.
  • Click the change type icon next to a ticket to change the type of the ticket.