Testing remote help connections

If you are having problems with your remote help content, such as missing content, test the connection to the help server.

About this task

Your product help system can retrieve the content that is installed with the product and the content that comes from a remote server. The remote help has the most current help content. When your product is configured to retrieve content remotely, you can access the contents of the remote help by clicking Help > Help Contents.


  1. With your product open, click Windows > Preferences. The Preferences window opens.
  2. Expand Help and click Content.
  3. In the list of available help connections, find the connection for your product. Ensure that the address entry is enabled. If your connection is not listed, complete these steps:
    1. Click New.
    2. In the "Add a new IBM Knowledge Center" window, enter a Name for the help and the URL.
      • Name: CLM 6.0.4 help
      • URL: https://www.ibm.com/support/knowledgecenter/SSYMRC_6.0.4/
    3. To ensure that the URL is valid, click Test Connection.
    4. Click OK to save the changes.
    5. In the table, verify that the new connection is enabled.
  4. Select the row of the connection to test.
  5. Click Test Connection.


If the connection fails, verify that your connection is accessible from your computer by entering the URL in a browser. If the help system opens without issues, verify that the order of the connections in the table is correct. If the help system still does not open, troubleshoot the connection from the computer to the help system. You might have issues with the proxy settings or firewalls.