Troubleshooting

Find out here how to solve some issues you might encounter.

Decision returns null
A rule is not executed
An exception is thrown
An ads-runtime pod is evicted because the EmptyDir volume for archive-cache-dir exceeds the limit
Decision Designer fails to connect to services during startup
Decision Intelligence Client Managed Software instance creation fails
Webhook communication errors might occur when Decision Intelligence Client Managed Software is deployed to EKS
If you deploy Decision Intelligence Client Managed Software to an Amazon Elastic Kubernetes Service (Amazon EKS) cluster, you might need to apply additional network policies before the deployment to avoid webhook communication errors when you install the IBM Cloud® Platform Common Services operator or Operator Lifecycle Manager (OLM).
Runtime container does not start after the database migration or update failed