Decision Designer fails to connect to services during startup

Symptoms

High response time when the Decision Designer connects to services.

Causes

The Decision Designer fails to connect to services during startup.

Diagnosing the problem

Note: You must have the Administer platform for decision services permission to access the administration page. This permission is associated with the Decision Designer Platform Administrator predefined role. For more information, see Manage user permissions.
  1. Open your browser and add /admin-platform at the end of the Decision Designer URL. The administration page in the Decision Designer is displayed. 
    https://<decision_designer_url>/admin-platform
  2. Open the Diagnostics tab.
  3. Verify the Decision Designer's connectivity to the services by checking the HTTP return codes and the response times.
    Note: An error message is displayed in the Message column if the Decision Designer fails to connect to the services.

Resolving the problem

  1. If the connectivity to the services is poor, click Refresh in the Diagnostics tab to test if the service is back with a good health status.
  2. If the problem persists, check the service logs for any errors or open an IBM Support ticket.