Troubleshooting

Find out here how to solve some issues you might encounter with your Automation Decision Services instance.

Automation Decision Services pods fail to start due to certificate issues
MongoDB pod fails to start on CreateContainerConfigError
MongoDB pod fails to start on container exit code 14 or 100
Cannot create a new decision automation or access an existing one
Decision returns null
A rule is not executed
An exception is thrown
An ads-runtime pod is evicted because the EmptyDir volume for archive-cache-dir exceeds the limit
Decision Designer fails to connect to services during startup
Automation Decision Services instance creation fails
Webhook communication errors might occur when Automation Decision Services is deployed to EKS
If you deploy Automation Decision Services to an Amazon Elastic Kubernetes Service (Amazon EKS) cluster, you might need to apply additional network policies before the deployment to avoid webhook communication errors when you install the IBM Cloud Platform Common Services operator, EDB Postgres, or Operator Lifecycle Manager (OLM).