B581 - Accessor encountered a column tilt outside the specified operational limits

The robotic accessor encountered a column tilt outside the specified operational limit. This can be caused by a damaged frame or a faulty scanner on the robotic accessor. This fix procedure describes how to diagnose and fix the issue.

Fix procedure

  1. Put the library in service mode:
    1. From the management GUI., go to Actions > Change Library State.
    2. Choose In Service Mode (Offline) option and then click the Set button.
  2. Open the front door.
  3. If a cartridge is stuck between the gripper and a library slot, follow the “Cartridge recovery from stuck state between slot and gripper” procedure.
    Additional Troubleshooting:
    1. Verify the bottom and top fiducials from the column reported are clean and not damaged.
      1. If the fiducial is dirty, clean it with compressed air or a lint-free cloth.
      2. If a fiducial is damaged, go to Contact IBM support for a replacement.
    2. Close the door.
    3. Perform a library calibration. From the management GUI, go to Monitoring > Library > Actions and choose the Calibrate library option.
    4. Close the door and set the library online:
      1. From the management GUI., go to Actions > Change Library State.
      2. Choose Online option and then click the Set button.
    5. If the problem has been resolved, you are finished, otherwise continue with the next step.
    6. Put the library back in service mode (See Step 1).
  4. Replace the accessor:
    1. Replace the robotic accessor using the Robotic Accessor videos.
    2. Set the library back online:
      1. From the management GUI., go to Actions > Change Library State.
      2. Choose Online option and then click the Set button.
  5. If the problem persist, Contact IBM support.
Attention: If the problem has occurred multiple times and still not resolved, contact IBM support.

Damaged Components
During the procedure, if any part is found physically damaged, replace the applicable Customer Replacement Unit (CRU). See Customer service procedures.