Remote support through a system console
A system console is a service tool through which the IBM® Diamondback tape library provides remote support.
|Feature Code||Customer-Setup Unit (CSU)||Description|
|AHY2||No||On-site Code Load|
|2704||No||Console Expansion 24 Port Enet Switch/Rackmount|
|2715||No||TSSC attachment cable|
|2726||No||Rackmount TSSC with KVM|
The method that is used by the library for Call Home support is a broadband connection that uses the Electronic Customer Care (ECC) Call Home function through the system console.
To perform an ECC Call Home operation through a system console, the IBM Diamondback tape library sends Call Home information across a private Ethernet connection to the system console. The system console then performs the ECC Call Home operation and sends the information to the IBM Remote Technical Assistance Information Network (RETAIN) through the system console's Ethernet (broadband) connection.
For remote support through a system console, the IBM Diamondback tape library needs a minimum of two Ethernet ports: one attached to your network for use by your administrator and one attached to the private system console network for remote support.
|Customer site||Call Home events||
|System console support capability||
|System console and remote support service tools||
|IBM support||System console remote access||
|IBM call home database||