9480 - Accessor found a destination element unexpectedly full

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The robotic accessor found that a destination slot, drive or service magazine was unexpectedly full. This could be caused by an incorrect library inventory, or by mis-positioning of the robotic accessor to the slot, drive or magazine, or frame damaged hardware. This fix procedure describes how to diagnose and fix the problem and if needed, remove a stuck cartridge from a gripper.

Fix procedure

  1. If front LED lighting is not solid yellow, Put the library in service mode:
    1. From the management GUI., go to Actions > Change Library State.
    2. Choose In Service Mode (Offline) option and then click the Set button.
  2. Open the front door.
  3. If a cartridge is inside the gripper, follow the “Cartridge removal from gripper” procedure.
  4. Look around the target area for obstructions and clear them. If no obstructions were found go to 5, otherwise go to Step 7.
    Additional Troubleshooting:
    1. Check if the target slot is full, by pushing on the front cartridge.
      1. If you can push the cartridge in, the location is not full, go to 5.
      2. If you cannot push the cartridge in, the location is full, go to 7.
    2. Manually move the grippers pickers and confirm no part is damaged and it moves freely. This can be done by moving the motor pulley with your fingers. Pay attention to the gripper fingers to ensure they are not damaged.
    3. Ensure that the gripper motor cable connector and cartridge present sensor cable connector are firmly seated at the Gripper Control Card (GCC) and no damage to cables is visible.
  5. Close the door.
  6. Take the library out of service mode:
    1. From the management GUI., go to Actions > Change Library State.
    2. Choose Online option and then click the Set button.
  7. If you performed the check in Step 4.a and the location was full, perform an all tiers inventory from the Management GUI.
Attention: If the problem has occurred multiple times and still not resolved, contact IBM support to discuss the robotic accessor replacement.

Damaged Components
During the procedure, if any part is found physically damaged, replace the applicable Customer Replacement Unit (CRU). See Customer service procedures.