0332 - Accessor column straightness check failed

During the calibration of a frame column the robotic accessor found that the frame column is not straight. This could be caused by a bent or damaged frame, or possibly debris causing a mis-read of the calibration targets during the calibration process. This fix procedure describes how to diagnose and correct the issue.

Fix procedure

  1. Put the library in service mode:
    1. From the management GUI., go to Actions > Change Library State.
    2. Choose In Service Mode (Offline) option and then click the Set button.
  2. Open the front door.
  3. If a cartridge is stuck between the gripper and a library slot, follow the “Cartridge recovery from stuck state between slot and gripper” procedure.
  4. If a cartridge is inside the gripper, follow the “Cartridge removal from gripper” procedure.
    Additional Troubleshooting:
    1. Verify the bottom, middle (row 22 and 23) and top fiduciary from the column reported are clean and not damaged.
      1. If the fiducial is dirty, clean it with compressed air or a lint-free cloth.
      2. If a fiducial is damaged, contact IBM support for replacement.
    2. Verify that there are no damaged or misaligned cells for the column reported.
    3. If cells are misaligned, contact IBM support for proper alignment.
    4. If there are damaged cells, contact IBM support for replacement.
    5. If there are no misaligned or damaged cells, close the door.
    6. Perform a library calibration. From the management GUI, go to Monitoring > Library > Actions and choose the Calibrate library option.
    7. Close the door and set the library online:
      1. From the management GUI., go to Actions > Change Library State.
      2. Choose Online option and then click the Set button.
  5. If the problem has been resolved, you are finished, otherwise continue with the next step.
  6. Put the library back in service mode (See Step 1).
  7. Replace the robotic accessor:
    1. Replace the robotic accessor using the Robotic Accessor videos.
    2. Reset the LCC. From the management GUI, go to Library > Nodes Cards. Right click on the LCC node card and choose Reset This process will log you out of the GUI..
    3. Close the front door and calibrate the library. From the management GUI, go to Actions > Calibrate Library and click Yes.
    4. Put the library online. From the management GUI., go to Actions > Change Library State and choose Online option.
    5. Run Library Verify. From the management GUI, go to Actions > Library Verify keep the default options and click Next
  8. If problem persists, contact IBM support.
Attention: If the problem has occurred multiple times and still not resolved, contact IBM support to discuss the robotic accessor replacement.

Damaged Components
During the procedure, if any part is found physically damaged, replace the applicable Customer Replacement Unit (CRU). See Customer service procedures.