Installer verification errors
Some or all verification steps might fail as you verify the authenticity and integrity of the Data Gate for Confluent Installer program. Here, you find a few hints that might help you resolve common problems.
Installer stops
Symptoms
The installer stops.Causes
You have accidentally declined the product license.Resolving the problem
Start the installer again and accept the license to continue.Certificate verification fails
Symptoms
The certificate verification fails.
Causes
One of the following causes might be the reason for the failure:
- The version of the pem.chain file does not match the version of the installer run file.
- Certificate files might be damaged.
- Your certificate authority (CA) store does not contain the CA that signed the certificate chain.
- Your system time is incorrect, so that the validity of the certificates cannot be confirmed.
Resolving the problem
- If you suspect a version mismatch, compare the version strings in the file names of the pem.chain file and the installer run file. Make sure the version strings match.
- If you suspect damaged certificate files, download the certificate files again and rerun the verification.
- If you suspect a missing CA in your CA store, open the store to view its contents. Make sure that the CA that signed the certificate file is listed.
- If you suspect a system time mismatch, check your system time and date. If time and date are correct, compare these with the validity periods of the certificates. Make sure that time and date are within the validity periods of the certificates.
Signature verification fails
Symptoms
The signature verification fails.Causes
Possible causes:
- Not all downloaded files are part of the same release.
- The run file was modified or damaged during the download.
Resolving the problem
In any of these cases, download the installer package again and retry the verification.OpenSSL cannot be found
Symptoms
OpenSSL cannot be found.Causes
The OpenSSL command-line tool is missing.Resolving the problem
To install the OpenSSL command-line tool for your system, run the appropriate command.- Redhat OpenShift or Cent OS
yum install openssl- Ubuntu or Debian
apt-get install openssl- macOS
- The OpenSSL command-line tool is usually preinstalled. Check the path that your terminal window uses. Add the path to the OpenSSL command-line tool if necessary.