Creating agent pools

Agent pools represent collections of agents. An agent pool can consist of one or more agents.

Install and configure at least one agent.
You manage agent pools on the Agent Pool window. A list of defined agent pools is displayed and clicking on the agent pool name details are displayed.

There are two types of agent pools: Fixed and Dynamic. You manually add agents to fixed pools. Dynamic agent pools automatically determine which agents are members of the pool.

  1. On the left navigational panel, click Agents > Agent Pools.
  2. To create a pool, click Create Fixed Agent Pool or Create Dynamic Agent Pool.
    1. Type a name for the pool in Name field.
    2. Enter a description in the Description field.
    3. Select a team to manage the pool from the Team list.
    4. Click Save.
  3. To add or remove agents from a fixed agent pool, click the agent pool Name.
    1. Click Add/Remove Agents.
    2. Using the Add/Remove Agents window, select the agents that you want to add or remove.
    3. To add agents to the pool, select them from the Potential Agents list, then click the add icon .
      To remove an agent from the pool, select the agent and the remove icon ( Down arrow icon to remove agent from pool).
      The agents are added to the team.
    4. Click Save.
  4. Optional: To review security assignments for an agent pool, select a pool then click Security.
    The Resource Security window displays the teams and users that can view and edit the pool.