General product troubleshooting

There are a number of self-help information resources and tools to help you troubleshoot problems.

Troubleshooting process overview
Troubleshooting is the process of finding and eliminating the cause of a problem. When you have a problem with IBM DevOps Deploy (Deploy), the troubleshooting process begins as soon as you ask yourself what happened.
General information to collect
Different issues require different set of information to diagnose and solve problems. However, there is a set of general information used to diagnosis all issues.
Searching online knowledge bases
If you have a problem with IBM DevOps Deploy (Deploy), search the available knowledge bases to determine whether your problem is known, has a workaround, or if it is already resolved and documented.
Contacting IBM Software support
If the self-help resources do not provide a resolution to your problem, you can contact IBM® Software support. IBM Software support assists in resolving product issues.

Parent topic: Troubleshooting and Support