Troubleshooting and support Learn how to troubleshoot some common issues with IBM® UrbanCode® Deploy. Troubleshooting process overviewTroubleshooting is the process of finding and eliminating the cause of a problem. When you have a problem with IBM UrbanCode Deploy, the troubleshooting process begins as soon as you ask yourself what happened.General product troubleshootingThere are a number of self-help information resources and tools to help you troubleshoot problems. Support information for IBM UrbanCode DeployIBM Support provides information about software issues, including technotes, tips, and workarounds. LoggingThe server maintains logs for auditing and troubleshooting.Troubleshooting the IBM UrbanCode Deploy server and agentsTroubleshooting information that is specific to the server and agents is provided here.Troubleshooting problems on z/OSTo troubleshoot problems on agent computers that are running IBM z/OS®, examine the agent log files.