General product troubleshooting There are a number of self-help information resources and tools to help you troubleshoot problems. General information to collectDifferent issues require different set of information to diagnose and solve problems. However, there is a set of general information used to diagnosis all issues.Types of problems and checks to performBefore you contact IBM Software Support, gather background information and perform tasks that will assist in solving the problem. It helps to be as specific as possible and include all relevant information.Searching online knowledge basesIf you have a problem with IBM® UrbanCode® Deploy, search the available knowledge bases to determine whether your problem is known, has a workaround, or if it is already resolved and documented. Contacting IBM Software SupportIf the self-help resources do not provide a resolution to your problem, you can contact IBM® Software Support. IBM® Software Support assists in resolving product issues.Parent topic: Troubleshooting and support