Using workflow capabilities

Build both process- and case-centric work in repeatable business workflows to meet wider enterprise needs. Consolidate and standardize task work to prioritize more easily.

Introduction to workflow capabilities
Workflow capabilities combine business process management and case management capabilities to provide a 360-degree view of work. You can use them to optimize business outcomes to unite information, processes, and users.
Differences between on-cloud and on-prem capabilities
Workflow capabilities are provided by Business Automation Workflow on Cloud. Make sure that you are aware of the differences between the functionality provided by Business Automation Workflow on Cloud and the Business Automation Workflow on-prem offering.
Workflow tools
You interact with workflow capabilities by using the tools in your user interface. The tools you see depend on the roles assigned to you by your account administrator. You might also be able to download additional tools from the Downloads tab or section.
Object store considerations for workflow capabilities
An object store is a repository for storing objects (such as documents, folders, and business objects) and the metadata defining an object's classes and properties. As an administrator, you control how objects and the related metadata are stored in your system.
Working with business processes
Every organization uses business processes to accomplish work. A business process is a set of business activities that represent the required steps to achieve a business objective.
Working with case management solutions
You can design a case management solution that is based on closely related cases and then deploy that solution into a production environment. Case workers can then complete work items associated with cases.