Troubleshooting Db2 servers

In general, the troubleshooting process requires that you isolate and identify a problem, then seek a resolution. This section will provide troubleshooting information related to specific features of Db2 products.

As common problems are identified, the findings will be added to this section in the form of checklists. If the checklist does not lead you to a resolution, you can collect additional diagnostic data and analyze it yourself, or submit the data to IBM Software Support for analysis.

The following questions direct you to appropriate troubleshooting tasks:

Have you applied all known fix packs? If not, consider Getting fixes.
Does the problem occur when you are:
- Installing Db2 database servers or clients? If so, refer to Collecting data for installation problems.
- Creating, dropping, updating or upgrading an instance or the Db2 Administration Server (DAS)? If so, refer to Collecting data for DAS and instance management problems.
- Moving data using EXPORT, IMPORT, LOAD or db2move commands? If so, refer to Collecting data for data movement problems.

If your problem does not fall into one of these categories, basic diagnostic data might still be required if you are contacting IBM Software Support. Refer to Collecting data for Db2.