Sending information to IBM Support
You can submit data to IBM® Support by FTP or by using the case tool.
Before you begin
Before contacting IBM Support, your company must have an active IBM software maintenance contract, and you must be authorized to submit problems to IBM. For information about the types of maintenance contracts available, see IBM Support Offerings.
IBM applies the General Data Protection Regulation (GDPR) policy globally to all customers for diagnostic data that is uploaded for your support cases. To comply with data protection requirements, all diagnostic data must be uploaded to IBM using approved methods to our GDPR-compliant Enhanced Customer Data Repository or to the IBM Blue Diamond Repository. The IBM Blue Diamond Repository provides customers with a secure location for uploading private and confidential data received from Health Care Providers. The article, GDPR-related Changes to ECuRep and Testcase FTP File Uploads, lists changes that were made to our systems and process.
About this task
- Creating a case through the IBM Support website
These and other data exchange methods that might be available are explained on the IBM Support website.
What to do next
For more information about the EcuRep service, see IBM Enhanced Customer Data Repository
For information on working with cases, see the IBM Support Site Getting Started Guide.