Troubleshooting and support

To help you understand, isolate, and resolve problems with your Db2® software, the troubleshooting and support section contains instructions for using the problem-determination resources that are provided.

To resolve a problem on your own, you need to identify the source, gather diagnostic information, get fixes, and search the appropriate knowledge bases. If you must contact IBM Software Support, you can find out what diagnostic information the service technicians require to help you address your problem.

  • Searching knowledge bases

    You can often find solutions to problems by searching IBM knowledge bases. This topic describes how to optimize your results by using available resources, support tools, and search methods.

  • Troubleshooting a problem

    Troubleshooting is a systematic approach to solving a problem. The goal is to determine why something does not work as expected and how to resolve the problem.

  • Learning more about troubleshooting tools

    The following topics can help you acquire the conceptual information that you require to effectively troubleshoot problems with Db2 database server.

  • Getting a fix

    A product fix might be available to resolve your problem. You can get fixes by following these steps.

  • Contacting IBM Software Support

    IBM Software Support provides assistance with product defects.