Identifying IBM Spatial Support for Db2 for z/OS problems

If you encounter a problem working with IBM® Spatial Support for Db2 for z/OS®, you need to determine the cause of the problem.

You can troubleshoot problems in the following ways:

You can use message information to diagnose the problem.
When working with spatial support stored procedures and functions, Db2 returns information about the success or failure of the stored procedure or function. The information returned will be a message code (in the form of an integer), message text, or both depending on the interface that you use to work with IBM Spatial Support for Db2 for z/OS.
If you have a recurring and reproducible problem, an IBM customer support representative might ask you to use the Db2 trace facility, as provided by the Db2 instrumentation facility component (ICF), to help them diagnose the problem.