IBM® Support provides
assistance with product defects, answers FAQs, and helps users resolve
problems with the product.
Before you begin
After trying to find your answer or solution by using other
self-help options such as technotes, you can contact IBM Support. Before contacting IBM Support, your company or organization must
have an active IBM software
subscription and support contract, and you must be authorized to submit
problems to IBM. For information
about the types of available support, see the
Support portfolio topic in the "
Software
Support Handbook".
Procedure
To contact IBM Support
about a problem:
- Define the problem, gather background information, and
determine the severity of the problem. For more information, see the Getting IBM support topic
in the Software Support Handbook.
- Gather and send diagnostic information. See Gathering information for IBM Support.
- Other ways to submit the problem to IBM Support:
- Online through the IBM Support Portal: You can
open, update, and view all your Service Requests from the Service
Request portlet on the Service Request page.
- By phone: For the phone number to call in your region, see the Directory
of worldwide contacts web page.
Results
If the problem that you submit is for a software defect or
for missing or inaccurate documentation, IBM Support
creates an Authorized Program Analysis Report (APAR). The APAR describes
the problem in detail. Whenever possible, IBM Support provides a workaround that you can
implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on
the IBM Support website daily,
so that other users who experience the same problem can benefit from
the same resolution.