Opening a support case

You might run into a situation in which you have to contact IBM® support because you cannot solve an issue by yourself. A reason might be that specific updates or patches are required to successfully complete maintenance or repair jobs on the accelerator. Such jobs are usually carried out by an IBM service engineer. Follow the steps here to open a support case and provide IBM support with the necessary information.

1. For help with component updates, it is useful to enable tracing. In your administration client, enable tracing for the accelerator or component that you want to update. A trace level of DEFAULT is sufficient.
2. Save the trace information to a file.
3. Open a support case at Let's troubleshoot. Consider that IBM support needs some time to analyze your system, coordinate maintenance actions, and update components as required.
4. Attach the trace file to the support case.