Using keywords to describe a problem

Use keywords to describe all aspects of a problem, from identifying the CICS® VR program number to identifying the area of failure. A keyword is a word, acronym, or abbreviation used to describe one aspect of a CICS VR failure. Use the appropriate procedures to document the problem and build a keyword string.

For example, if CICS VR abends with a user abend code, the keyword is ABENDU. Other keywords are also formed to describe particular aspects of the abnormal end, such as the name of the module where the abend occurred. You combine these keywords to form a keyword string like this:

   5655H9101 R320 ABENDU3005 DWWCMMAI

In this example, 5655H9101 is the component ID (5655-H91 is the CICS VR program number), R320 identifies the release number, ABENDU is the type of problem, and 3005 is the abend code. DWWCMMAI is the module where the abend occurred.

The component ID is the first keyword in the string. It identifies the IBM® licensed program that failed.

The name of the module where the abend occurred can be found in the DWWDUMP data set, described in Diagnosis file and user ABEND 3999.