Searching the software support database (RETAIN)

Use the keyword string you create to search the RETAIN database. The database helps you to find out if the problem has already been reported.

If a problem described in the database is similar to yours, a solution is probably available. You can vary your keyword string to widen or narrow the database search.

If you have the Information/Access IBM® licensed program, you can use your keyword string to search the RETAIN database for solutions to problems similar to yours. IBM service personnel can help you develop the keyword string and search the database for a similar problem. If the RETAIN database is not available to you, the IBM Support Center will help you in your search.