Problem determination procedures
If you have to contact IBM® personnel about a CICS® VR problem, you must classify and describe the problem.
The procedures in this topic help you perform the following tasks:
- Classify types of problems
- Collect information about a problem, including diagnostic information
- Complete the CICS VR problem description worksheet
- Report a problem to IBM
These procedures describe how you select keywords and build a symptom string to obtain documentation about the problem. The symptom string and related documentation help you to determine if the problem has occurred previously, or help you to accurately describe the problem if you have to contact IBM service personnel.
Use the information in this topic to record all the facts about the problem on a copy of the worksheet provided in Problem description worksheet.