Collecting diagnostic information for the CICS VR server address space

You must collect diagnostic information for problems that occur using the CICS® VR server address space, either when starting the CICS VR server address space or when initializing the CICS VR server address space at IPL.

Problems starting the CICS VR server address space

If you experience a problem starting the CICS VR server address space or a service of the CICS VR server address space, send the IBM® Support Center a copy of these logs and data sets.
SYSLOG
The system log (SYSLOG) is a SYSOUT data set provided by the job entry subsystem (either JES2 or JES3). SYSOUT data sets are output spool data sets that reside on direct access storage devices. Most installations print the system log periodically.
The system log contains these messages:
  • Messages that are issued through WTL macros
  • Messages that are entered by operator LOG commands
  • Messages that are routed to the system log from any system component or program
DWWMSG data set
If the CICS VR server address space encounters certain error conditions, CICS VR writes error messages to the data set allocated to the DWWMSG ddname.
DWWDUMP data set
If the CICS VR server address space encounters an unexpected abend, CICS VR writes diagnostic and tracing information to the data set that is allocated to the DWWDUMP ddname (if a data set has been allocated).
DWWDMSG data set
If the CICS VR server address space encounters an unexpected abend, CICS VR writes a trace table of prologs and epilogs of the latest called modules to the data set that is allocated to the DWWDMSG ddname (if a data set has been allocated).
RCDS
To learn how to create a sequential data set copy of the RCDS, see Creating a sequential data set copy of the RCDS.

For the CICS VR server address space, the data sets allocated to the DWWMSG, DWWDUMP, and DWWDMSG ddnames have the following naming convention: hlq.slq.DWWMSG | DWWDUMP | DWWDMSG.systemname.

Exception: The data set naming convention changes if the first character of systemname is a number. For more information about data set naming conventions, see Allocating data sets required by the CICS VR server address spaceCICS VR Implementation Guide and Reference.

Problems initializing the CICS VR server address space at IPL

Perform these two steps to collect diagnostic information if you experience a problem initializing the CICS VR server address space when you IPL your system.
  1. After the IPL initialization is complete, issue the following commands and record the results:
    • D SMS,CICS VR
    • V SMS,CICS VR,ACTIVE
    • SETSMS CICS VR_INIT(YES)
    • D SMS,CICS VR
    • V SMS,CICS VR,ACTIVE
    • D SMS,CICS VR
  2. Send the output from these commands and a copy of the SYSLOG to the IBM Support Center.