"Must Gather" information for IBM Cloud Transformation Advisor

In all cases please get the following information:

  1. The version of Transformation Advisor
  2. The version of OpenShift that Transformation Advisor is installed in.

For issues where Transformation Advisor UI is not accessible and/or pods are not in a healthy state

  1. Get the state of the pods:

    oc get pods -n <ta project>

  2. Describe each pod

    oc describe pod <pod name> -n <ta project>

  3. Get the logs for each pod

    oc logs <pod name> -n <ta project>

  4. Get the route information

    oc get routes -n <ta project>

  5. Get the persistence being used:

    oc get pvc -n <ta project>

    Get the PersistenceVolume status

    oc get pv <pvname>

    where is shown under the VOLUME heading when you get the pvc in the previous command. For more on persistence, see Prerequisites.

For issues where UI is not functioning as expected

  1. Browser type and version
  2. The developer console output
    • To open the developer console in Google Chrome, open the Chrome menu in the browser and select More Tools > Developer Tools. You can also use the shortcut Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).
    • To open the developer console in Firefox, click on the Firefox menu in the browser and select Web Developer > Browser Console. You can also use the shortcut Shift + ⌘ + J (on macOS) or Shift + CTRL + J (on Windows/Linux).
    • Before you can access the developer console in Safari, you first need to enable the Developer Menu. To do that, go into Safari preferences (Safari Menu > Preferences) and select the Advanced tab. After that menu is enabled, you will find the developer console by clicking on Develop > Show Javascript Console. You can also use the shortcut Option + ⌘ + C.