Not receiving SNMP alerts

Edit online

This condition occurs when Copy Services Manager server cannot communicate with the SNMP manager.

Problem

There are a number of possible reasons for this problem:
  • The SNMP manager is not registered.
  • A firewall is blocking access to the SNMP manager.

Action

Use these steps to resolve this issue:

  • Ensure there is no firewalls between the Copy Services Manager server and the SNMP manager.
  • Ensure that you have configured Copy Services Manager to send SNMP alerts to your SNMP manager. Use the lssnmp command to display a list of the SNMP managers to which SNMP alerts are sent.

    You can use the mksnmp command to add a specified manager to the list of servers if your SNMP manager is not found in the list.

  • Use a third party tool to generate test SNMP alerts to confirm that your SNMP manager is configured correctly to receive SNMP alerts.
  • If your SNMP manager is registered and there are no firewalls in operation, verify that Copy Services Manager is sending SNMP alerts. You can search the csmTrace.logs file for the log entries that show SNMP alerts being sent out by Copy Services Manager.