QRadar Suite Software deployment fails
Determine the root cause of the failure in your QRadar® Suite Software installation or upgrade.
Symptoms
QRadar Suite Software deployment failed.Diagnosing the problem
- If the QRadar Suite Software deployment failed or
stopped progressing, you can check the status of QRadar Suite Software threat management custom resource by typing
the following command.
oc get cp4sthreatmanagement threatmgmt -n <cp4s_namespace> -o yaml | grep -A 10 ^status:
- Check the logs of the QRadar Suite Software operator
to get further details of why the deployment stopped progressing by typing the following
command.
oc logs -n <cp4s_namespace> -lname=ibm-cp-security-operator --tail 100
- Check the QRadar Suite Software foundations operator
custom resource to get further details of why the deployment failed or stopped progressing by typing
the following
command.
oc get cp4sfoundations foundations -n <cp4s_namespace> -o yaml | grep -A 10 ^status:
- Check the logs of the QRadar Suite Software
foundations operator to get further details of why the deployment stopped progressing by typing the
following
command.
oc logs -n <cp4s_namespace> -lname=cp4s-foundations-operator --tail 100
- Check the status of the QRadar Suite Software components by following the steps in Checking the deployment.
- Check the overall health of the cluster by following steps in Checking QRadar Suite Software deployment status.
Resolving the problem
If the diagnosis identifies issues, for example ImagePullBackOff or
failures in provisioning persistent volume claims, correct the parameters that are set in
<working_directory>/ibm-cp-security/inventory/ibmSecurityOperatorSetup/files/values.conf, the
cp4sThreatManagement.yaml file, or the Red Hat® OpenShift® web console. Then, rerun the installation or
upgrade, by following the appropriate instructions.
- Installing QRadar Suite Software by using CASE
- Installing QRadar Suite Software by using the Red Hat OpenShift web console
- Installing QRadar Suite Software by using the Red Hat OpenShift CLI
- Installing QRadar Suite Software by using the IBM Cloud® catalog
- Installing QRadar Suite Software in an air-gapped environment
- Upgrading QRadar Suite Software
When installation or upgrading is complete, rerun the diagnosis checks.
If the remediation steps do not resolve the problem, run the MustGather script. For more information, see Collecting MustGather data.