Completing assigned tasks

A task is an instruction. Tasks are determined by your response team. When you perform the task, you mark the task as completed so that the response plan can continue to the next set of tasks. You might be able to add explanatory notes and relevant attachments to the task.

You might be able to perform the instruction from within the task screen by selecting an action from a menu. For example, you might be able to send the case to a ticketing system.

You can view the tasks assigned to a specific case by going to the list of cases screen and then selecting a case. The tasks are shown on the Tasks tab.