A workspace is a container or partition for grouping different cases, and enables you to manage case more efficiently across multiple teams and within teams.

Workspaces provide the flexibility to assign particular cases to specific teams, restricting access and control to only the teams and users that need it. For example, you might have a workspace for the Tier 1 Security team and a second workspace for the Tier 2 Security team. Within these two workspaces, each team manages their Tier 1 or Tier 2 cases separately and independently.

Your administrator creates and manages workspaces. If you have the create incident permission, you might be prompted to select a workspace when creating an incident. You might also have the permission to reassign incidents to a different workspace.