Workspaces

Workspaces provide the flexibility to assign particular cases to specific teams, restricting access and control to only the teams and users that need it. For example, you might have a workspace for the Tier 1 Security team and a second workspace for the Tier 2 Security team. Within these two workspaces, each team manages their Tier 1 or Tier 2 cases separately and independently.

Your administrator creates and manages workspaces. If you have the create incident permission, you might be prompted to select a workspace when creating an incident. You might also have the permission to reassign incidents to a different workspace.