Reassigning cases to another workspace
If you have the required permissions, you can reassign cases to a different workspace.
- Go to the Cases page.
- Optionally, use the filters, including the workspace filter, to view all of the cases that you want to reassign.
- Multi-select all of the cases.Tip: You can reassign cases, both open and closed, from more than one workspace to a target workspace.
- Click Manage > Move.
- From the Move to workspace dialog, select a target workspace for the cases.
- Click Move.
A message displays if you do not have the required permissions to reassign any of the selected cases.
This process might take some time if you reassign a large number of cases.