Troubleshooting console

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The troubleshooting console allows a collection of commands to be run on one or more devices to help support troubleshooting.

  1. On the Settings tab, navigate to Support > Troubleshooting Console.
  2. Select one or more devices from the Devices area.
    • The Device Group tab has several drop-down filters that you can use to filter the list of available devices. The resulting list shows the device type, health, and name. Select the check box next to each device you want to run commands on. Select the Select All check box to select all of the devices in the filtered list.
    • The Devices tab contains a list of all available devices that are organized by Device Type. Click in the text box to show the list. Select each device you wan to run commands on. You can also use CRTL+click to select multiple devices. Click the "X" next to the device name to remove it from the list.
  3. Commands are grouped into six categories. Select the check box next to each command in the Select Commands area that you want to run on the devices that you selected in the Devices area. Select the check box next to a category name to select all commands in that category.

    The available categories and their respective commands include (commands are valid for all releases going forward from the one indicated):

    Table 1. Available categories and commands.
    Category Command

    General
    cat /proc/cpuinfo
    ipmitool mc info
    cat /proc/meminfo
    ipmitool sel list
    uptime
    nut health statistic
    free
    nut health state
    cat /proc/cmdline
    appliance

    Process
    ps ax
    pstree -ap
    top -b -n1

    Storage
    mount
    nut storage list
    cat /proc/scsi/scsi
    storagectl list
    df -ah
    sg_map -x
    storagectl list all
    df -i
    nut enclosure bay list
    storagectl info
    sdf -h
    service dlm status --extend
    storagectl history
    sdf -i
    zdi -h*
    zdi -zh*

    Network
    ifconfig
    ping -c3 -W5 -s9000 manager.dsnet
    ipmitool lan print
    ifconfig -a
    ping6 -c3 -W5 manager.dsnet
    arp -n
    netstat -anpW
    ping6 -c3 -W5 -s9000 manager.dsnet
    ip -6 neigh show
    netstat -rn -46
    nut system dns
    lsof -n -i :5000
    ping -c3 -W5 manager.dsnet
    host cleversafe.com
    ethtool_summary

    Clock
    data
    hwclock
    ntpq -pn ::1
    nut system ntpservers

    Other
    cat /proc/slabinfo
    dmesg
    cat /proc/vmstat
    dsnet-storage-alloc
    lspci
    lsmod
    dmidecode
    * an asterisk indicates a command that has changed for a release. See table two for more information.
    Table 2. Changed commands compared to last two releases.
    Command Release
    3.14* 3.13* 3.12*
    zdi -h

    zdi-zh

    		 Added in release 3.14.12 NA NA
  4. Click Run Selected Commands to run the commands.