Logs

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From the Settings tab, you can collect internal logs across several different devices and send them to an SFTP or HTTP server, or choose not to send collected logs. Log collection can be performed manually on demand or automatically based on a schedule. Log collection status can be viewed, which displays "real-time" status.

Status that is presented on the Manager Web Interface includes the following items.

  • Pending (default state until log collection starts).
  • Success (log collection completed successfully).
  • Error states (for example, device log collection failures, device communication issues, and so on).

If you choose not to send collected logs to an SFTP or HTTP server using the Manager Web Interface or Manager REST API, but have Privacy Controls enabled, then dump-logs initiated from any device are still redacted. For more information on Privacy Controls, see Redacting client information.

Note: Automatic log collection currently does not allow configuration of time and selection of devices. If these capabilities are needed, manual log collection should be used.

Case numbers, added to logs in ClevOS 3.4.0, specified in the Manager Web Interface, apply to devices that are running ClevOS 3.4.x or later. They serve as the directory into which the logs are placed on the destination server.

CAUTION:
Only one log collection activity should be performed at a time. Make sure that log collection completes before you start another one. The status of the most recent log collection activity can be viewed on the Settings tab, and navigating to Support > Logs > Log Collection Status