Restoring Manager data

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The manager database can be fully restored from backup in a manager failure event.

Before you begin

Attention: After the database is restored, the previous version cannot be recovered or restored except from a backup copy. Deleted vaults can never be restored. Any device or vault change (including new vaults) made to the system since the last backup is lost.

Systems with multiple Manager devices cannot perform the Restore operation. If one of the two Manager devices fails, remove the failed Manager device from the system and then add a new second Manager device to the system.

About this task

The database backup contains information about the storage configuration (devices, vaults, configurations, security certificates), and event history. It also contains the Manager users, passwords, and configuration parameters (email, alerts). Performance and device statistics are also part of the database backup.

The Manager database can be fully restored from backup in a Manager device failure. If a new Manager device is detected, the initial configuration screen is shown. You can restore the database at this screen. Alternatively, it is possible to choose Manager Restore from the Settings > Operations page.

If the Manager was configured to use an external CA, a new certificate needs to be issued if the Manager is replaced or re-imaged.

If an external agent was configured, the agent might need to be reinstalled after the restore. For more information, contact Customer Support.

It is possible to restore the Manager database from at most two major releases back.

Procedure

  1. On the Settings tab, navigate to Operations > Manager Restore.
  2. Enter your account password.
  3. Select the backup file by clicking Browse....
    Note: If the backup was to an FTP server, or S3 bucket, it has to be first transferred from the remote server to a local disk using binary mode.
  4. Select the backup encryption password that was configured during the initial backup, or enter a one-time backup encryption password.
  5. Click Restore from the action bar.