Troubleshooting

Problems are characterized by their symptoms. Each symptom can be traced to one or more causes by using specific troubleshooting tools and techniques. After being identified, each problem can be fixed by implementing a series of actions.

When you cannot resolve a problem, the final resource is your IBM Cognos® technical support representative. To analyze a problem, your technical support representative requires information about the situation and the symptoms that you are experiencing. To help isolate the problem, collect the necessary data before you contact your representative.