Gathering information

Before contacting IBM® Support, you will need to collect diagnostic data (system information, symptoms, log files, traces, and so on) that is required to resolve a problem. Gathering this information will help to familiarize you with the troubleshooting process and save you time

Information on what data to collect is available in the form of MustGather technotes.

If you want to troubleshoot unexpected behavior that resulted in an error message, you can click Details in the message window for more diagnostic information. You can copy this information to send to IBM Support.

You can also specify the level of detail that is displayed in the Details section of an error message. The setting for the level of detail is included in the web.config configuration file. For more information, see Specifying the level of detail displayed in error messages.