Problems application

Use the Problems application to create and modify problem records. You create a problem record to capture an unknown, underlying cause of one or more incidents. You resolve a problem when you identify its root cause so that similar incidents in the future are prevented or have a lesser business impact.

A problem record is a type of ticket. Other ticket types are service requests and incidents. The ticket applications are closely related and share many features, including the ability to define relationships between tickets, link them together for information purposes, and view the linkages and details in the appropriate applications.

The Global Search application can be started from this application. Use the toolbar icon to perform a global search.

For more information about tasks you can perform using this application, use the links associated with this topic.