Troubleshooting and support for IBM Sterling Control Center Monitor

Isolate and resolve problems with IBM® Sterling Control Center Monitor.

Troubleshooting

Troubleshooting engine and console installations
User troubleshooting
This troubleshooting information provides information about common issues that are encountered in IBM Sterling Control Center Monitor and their solutions.
Administrative troubleshooting
When you encounter issues administering IBM Sterling Control Center Monitor, there are solutions that can help you fix them.
Troubleshooting external authentication
Several problems and solutions are provided to help you troubleshoot external authentication issues.
Troubleshooting Secure Connection to IBM Sterling Connect:Direct Server
Test Secure Connection to the IBM Sterling Connect:Direct is a utility referred to here as the testSecureConnectionToCD script.
Displaying the Audit Log
You can display the Audit Log to see changes made to IBM Sterling Connect:Direct®, Sterling Secure Proxy, and IBM Sterling Control Center Monitor configuration objects.
Troubleshooting rules
Rules can fail to work as expected for many reasons. Working is defined here as being triggered by the conditions under which a rule is expected to be triggered.
Troubleshooting SLCs
SLCs can fail to work as expected for many reasons.
Troubleshooting performance issues
Contacting IBM Software Support
If you encounter a problem with this product that cannot be resolved using the information outlined in the documentation, contact IBM Software Support.

Parent topic: IBM Sterling Control Center Monitor 6.3.1